Terms & Conditions

General Conditions/Terms

For the purpose of these general terms of sale, the term “Seller” shall mean the Company “TRENDLINE PROJECT CONTRACTING L.L.C” as mentioned on the reverse side of this document.

Article 1 – Definitions

In these Conditions/Terms the following definitions are applicable:

  • Consideration time: the term during which the consumer can execute the right of withdrawal.

  • Buyer: the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the Seller.

  • Day: calendar day

  • A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.

  • Durable Medium: any instrument which enables the recipient or the Seller to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.

  • Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.

  • Seller: the natural person or corporation who offers distance products to consumers.

  • Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.

  • Technique of distant Communication: a means that can be used to close an agreement without the consumer and the Seller have gathered together in the same place and at the same time.

Article 2 – Corporate Identity/Seller


18 & 19 JAFZA View, 1st Floor, Downtown Jebel Ali, P.O. Box 262746, Dubai, UAE

+971 4 8137732, info@trendline.cc

Article 3 - Relevance

  • These general conditions/terms apply to any offer of the Seller and to every finalized distance agreement between Seller and Buyer.

  • Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the Buyer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at the Seller and on request of the Buyer these general conditions/terms shall be sent to the Buyer as soon as possible without extra costs.

  • If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the Buyer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the Buyer can find the general conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.

  • For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the relevant conditions/terms which are the most favorable for the Buyer.

Article 4 - Order Confirmation

Upon reception of the order confirmation, the Buyer must check if all the details are correct, and in the event of an error the Buyer must inform the Customer Service accordingly. Complaints will be registered and progressed based only on the details of the order confirmation. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Article 5 - Liability

Under no circumstances shall the Seller be liable for the defects caused by bad storage, handling by the Buyer, abnormal use of the goods, or transformation of the material due to climate conditions. Without prejudice to the above, the Seller's liability for damages arising from the delivered goods is in any case limited to the price of the goods, excluding damages. In case of resale of the goods, processed or not, the Buyer shall, with respect to his own purchasers, restrict his liability for damages arising from the delivered goods to the value of the delivery.

Article 6 - Order Cancellation/Refund/Return Policy

Customer can cancel their order/requested services within 1-2 hours post which the order will be taken as confirmed. Refunds will be made back to the payment solution used initially by the customer. Please allow us up to 60 days maximum for the refund transfer to be completed

Returns are accepted within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds will be done only through the Original Mode of Payment.

Article 7 - Verification of the damaged goods caused by transport

The Buyer must verify the packing of the goods before accepting the delivery. If the packing is damaged, the Buyer must indicate it on the documents before signing for acceptance. All damages claimed to the forwarder will only be taken into account, on the condition that they have been recorded beforehand on the delivery documents (CMR). INSPECTION BEFORE INSTALLATION: Before cutting and installing, the Buyer must inspect the carpet visually. Claims for visible manufacturing defects will be refused after cutting or installation. RECORDING OF A CLAIM: The Buyer must register a claim before handling, cutting and installation of the carpet, by completing an official Claim Form, which is available on request. To be valid, all claims must be registered by the Buyer within seven days of receipt of the goods, except in the case of hidden manufacturing defects (12 months). The Seller will guarantee against hidden manufacturing defects for a maximum period of 12 months from the date of invoice.

Article 8 - Retention of title

The delivered goods shall remain the Seller’s property until the invoice is fully paid or until the cheque for payment or the bill of exchange, issued in payment of the invoice, is cashed. The same applies in case of partial deliveries and partial payments. Notwithstanding the above, the risks of goods sold pass onto the Buyer at the time of delivery. Down payments might be kept in order to cover the possible losses due to resale. As far as possible under the applicable law, the retention of title also applies for delivered goods that are transferred to third parties. If according to the law, the retention of title disappears with the transfer of the goods to third parties, the Buyer here and now assigns to him all the accounts receivable resulting from the resale as guarantee or pledge. As far as possible under the applicable law, the retention of title also applies for delivered goods that are transformed into other goods. The transformation of the goods, to which the retention of title applies, is carried out for the account of the Seller. If the goods with retention of title are transformed with other goods not belonging to the Seller, the Seller acquires the co-ownership of the new goods in the proportion of his share in the goods with retention of title, calculated on the total value of the new goods.

Article 9 - Claims and return of goods

  • TRANSPORT: The Seller will not accept a claim for damage caused by transport, if these damages are not mentioned and described by the Buyer on the transport documents (CMR), at the moment of the acceptance of the delivery.

  • FAILURES: The Seller will not take into account claims for missing goods and/or shortages, if these claims were not registered with the Sellers’ Customer Service Department within seven business days following their receipt.

  • VISIBLE DEFECTS: The delivered goods must imperatively be inspected visually before cutting and/or installation, in order to identify any apparent defects. The acceptance of the goods at the time of delivery implies their conformity, the visible absence of defect and covers any visible defect. Any complaint, to be valid, must be made in writing to the Seller at the latest within one month from the receipt of the goods. The defective goods cannot be returned by the Buyer without prior and explicit agreement by the Seller and will have to be correctly packed in order to preserve their quality during the return transport.

  • SHADING (PILE REVERSAL): All cut pile carpets are liable to shading which is a permanent local change in pile direction. Shading creates effects of shades (gleaming) to the carpet. This is not caused by a manufacturing defect. The Seller cannot therefore accept any responsibility or complaints if this effect occurs.

  • HIDDEN DEFECTS: The Buyer can issue a claim for hidden defects during a period not exceeding 12 months after the delivery date. To be valid, the hidden defect will have to be verified locally by a technician designated by the Seller. If an appropriate solution makes it possible to solve the problem arising from the hidden defect, the Seller will have the opportunity to send a technician at his expenses to solve the problem. In the case where a replacement of the carpet is required, the Seller will only take the liability for the cost of the goods and their transport. The Seller will by no means be liable for the expenses for the removal of the defective goods and the installation of the new goods. The warranty of the Seller will in no case exceed the value of the invoiced goods. The Seller cannot guarantee that the new goods will come from the same manufacturing batch as the defective goods. The Seller will not accept any claims related to the following elements: static electricity, spots caused by the use of inadequate cleaning products, use not corresponding to the technical description of the goods and its normal use, all defects relating to goods bought as second choice or with reduced value. This list is indicative and non-limiting.

Article 10 - Right of Withdrawal

Deliverance of products:

  • After purchasing products, the consumer has the possibility to disband the agreement without giving reasons for a period of 7 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the shipper.

  • During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the Seller, in accordance with the provided reasonable and clear instructions of the Seller.

Article 11 - Withdrawal Costs

  • If the consumer executes the right of withdrawal, he will have to pay no more than the costs of transport of the product.

  • If the consumer has made a payment, the shipper shall pay back this amount as soon as possible but no later than within 14 days after the repeal or after the return shipment

Article 12 - Conformity and Guarantees

  • The Seller ensures that the products measure up to the agreement, ensures the in the offer mentioned specifications. If agreed the Seller also ensures that the product is suitable for other than normal use.

  • A guarantee provided by the Seller does nothing to alter the rights and claims which the Buyer under the agreement can put forward against the Seller.

Article 13 - Delivery/Shipping Policy and Execution

  • To ensure you get your purchase as soon as possible we ship out all orders within 5 days of payment from Monday to Friday.

  • Average delivery time: 12 working days.

  • If product not in stock it can take up to 6 weeks.

  • You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated.

  • TRENDLINE will not be responsible for any items lost during shipping.

  • Shipping fees are non-refundable.

  • All goods inside the UAE will be delivered to designated shipping address via courier. All shipments outside the UAE shall be handled by UPS or DHL to designated shipping address (local fees, taxes, and duties may apply and are payable separately by receiver.

  • All goods shipped inside the UAE shall be delivered free of charge. For shipments outside the UAE an additional courier fee of AED 250/order shall be applicable.

  • “TRENDLINE PROJECT CONTRACTING L.L.C” maintains the www.trendline.cc/eshop Website ("Site"). And we will not trade with or provide any services to OFAC and sanctioned countries.

Article 14 - Payments

Visa or MasterCard debit and credit cards in AED will be accepted for payment. Unless otherwise agreed, the amounts due must be met by the consumer at the time of ordering. The consumer has the duty to notify the Seller about inaccuracies in the payment details. Cardholder must retain a copy of transaction records and Trendline Project Contracting L.L.C. policies and rules. User is responsible for maintaining the confidentiality of his account. In case of default by the consumer the Seller has, subject to legal restrictions, the right to charge the reasonable costs which are made known to the consumer in advance.

Article 15 - Complaints

  • The Seller features a sufficiently publicized complaints procedure and handles the complaint according to this complaint’s procedure.

  • Complaints about the execution of the agreement must be described fully and clearly within 7 days of delivery submitted to the Seller after the Buyer has observed the defects.

  • The complaints submitted to the Seller will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the Seller will answer within 14 days an acknowledgement and an indication when the Buyer will receive a more detailed answer.

  • If a complaint cannot be resolved by mutual agreement, then there is a dispute that is subject to the dispute settlement.

Article 16 - Disputes

The laws of the United Arab Emirates exclusively apply to agreements between Seller and consumer whereupon these general conditions/terms are related to. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

Article 17 – Privacy Policy

  • Trendline Project Contracting L.L.C. is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’

  • The Website’s Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • TRENDLINE PROJECT CONTRACTING L.L.C will not pass any debit/credit card details to third parties.

  • TRENDLINE PROJECT CONTRACTING L.L.C takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.trendline.cc/eshop) cannot guarantee the security of any information that is disclosed online.

Article 18 - Additional and Different Provisions

Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way on a durable medium.