Order Cancellation/Refund/Return Policy
Customer can cancel their order/requested services within 1-2 hours post which the order will be taken as confirmed. Refunds will be made back to the payment solution used initially by the customer. Please allow us up to 60 days maximum for the refund transfer to be completed.
Returns are accepted within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Refunds will be done only through the Original Mode of Payment.
To return a product you only need to go to your orders in your TRENDLINE account and to click on "Return a Product" or just fill in the "Return Form" (received with the product) and send it back by email to firstname.lastname@example.org. Once we have received you Return Form we will arrange the pickup of your return item.
TRENDLINE PROJECT CONTRACTING L.L.C
ETA Stars Al Manara Building
21st Floor, Suite 2109
Business Bay, Dubai